Terms and Conditions

These terms can be varied at our total discretion at any point in time, by publishing a new set of terms on this website. You should check our site regularly to ensure you're up to speed on our current terms.

The content on this site will also be changed at any time without notice. Whilst we will do our best, we do not guarantee that our site will be kept up-to-date and deny all liability in relation to any inaccuracies as to the content on this site.

By visiting our site you are being granted a license to access this site only in accordance with these terms. This license is non-exclusive, royalty free, revocable at any time, non-transferable and non-assignable.

When ordering from our site, you agree to these terms of sale regarding our products. You can order products from us as individual orders from our producers.

Our product offerings are described on our website as applicable, at the time of purchase, and are subject to change at any time prior to purchase.

Orders will be processed once payment is confirmed. If you wish to cancel an order, please contact us immediately. If we have not processed or prepared the order we may cancel it, but this is at our total discretion.

As our producers raise, harvest and prepare products to order, it is essential we keep adequate notice periods to ensure resources are not wasted. Changes can be made to an order as long as it has not entered preparation status.

All produce listed on doorstep is sourced directly from verified Irish producers. We work exclusively with local farmers, artisans, and food producers who meet our quality standards.

Products are described accurately to the best of our producers' knowledge. Natural produce may vary in size, shape, and appearance due to seasonal conditions. This is normal and reflects the authentic, non-industrial nature of our offerings.

You are responsible for inspecting all products you receive for any damage or other issues upon delivery. You are solely responsible for determining the freshness of the products you receive.

If you receive produce that is damaged, spoiled, or significantly different from the description, contact us at support@doorstep.ie within 24 hours of delivery with photographic evidence. Doorstep reserves the right to refund or credit a product at our discretion.

By providing a credit card or other payment method that we accept, you represent and warrant that you are authorised to use the designated payment method and that you authorise us (or our third party payment provider) to charge your payment method for all charges you incur.

All payments are processed securely through Stripe. Your payment information is never stored on our servers.

Our fee structure ensures fair compensation for our producers, with the majority of every purchase going directly to them.

If we or our third party payment processor cannot obtain authorisation for charges to your payment method, we may cancel or suspend any undelivered portion of your orders and use lawful means to collect payment on any outstanding amounts due to us.

We reserve the right to change our products and to adjust prices as we may determine in our absolute discretion, at any time and without specific notice to you.

Seasonal products are subject to availability. In rare cases, producers may be unable to fulfill an order due to crop failure, livestock health issues, or other circumstances beyond their control. In such cases, we will notify you promptly and offer a full refund or alternative product.

Deliveries are dispatched every Tuesday and Thursday only. Orders placed before midnight on Sunday will be included in the following Tuesday delivery; orders placed before midnight on Tuesday will be included in the Thursday delivery. Our products are transported direct from the producer's facility in appropriate packaging to your delivery address. If you are home to take delivery that is ideal, otherwise products will be left at your doorstep or other safe delivery location you provide in the delivery instructions.

Once that product is delivered it is at your risk. You should consider all risks including from the weather. We rely on you to plan to deal with the impacts of seasons, high-temperature weather, or other issues local to your area and cannot be responsible for the impact of these.

If you are not available to accept the delivery, you are responsible for the security of the nominated safe delivery location and we cannot accept any damage or loss that occurs as a result of our delivery to that location.

We recommend that perishable products be refrigerated immediately upon delivery. In the unlikely event that any product in your delivery is not suitable for consumption, contact us at support@doorstep.ie with photos of the item(s) and discard the item(s).

After delivery, the condition and consumption of the products are totally at your risk, and you are solely responsible for the proper and safe handling, preparation, storage, cooking, use and consumption of the products following delivery.

We make no representations or warranties about our site or the content of same, including as to the completeness, accuracy, or suitability of content. We do not warrant that access to our site will be uninterrupted, error-free or free from viruses.

You access, read, use and act on our site and its content at your own risk.

Without purporting to act outside of any relevant law we are not responsible for any liability, loss, expense or damage, arising in any manner at any time, suffered by you, a related entity or agent, or a third party, from the use of our site or the content within it.

By accessing the site you agree to indemnify and hold us harmless against any liability at all, which could be argued to arise from the use of our site.

In the unlikely event of a dispute arising from the use of this site or these terms, you should write to us, giving us the details of the dispute and proposing a resolution. Within 14 days of this notice of a dispute, both parties should meet to make a genuine attempt to resolve the dispute. If the dispute is not resolved within 28 days of the notice of dispute, either party may refer the dispute for litigation.

Your use of our site, the content and these terms is governed by the law of Ireland and you submit to the exclusive jurisdiction of the courts of Ireland.

For any questions about these terms or your orders, please contact us at:

Email: info@doorstep.ie
Phone: 0852234444